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Real Leaders Listen

It is almost impossible to read an account written about a champion in business without seeing the impact listening has had on their success. We might surmise that it is almost impossible to be successful without knowing how to listen.

Research continues to show that lack of listening and other communication skills is costing businesses millions of dollars every year. The absence of respect and trust in the workplace results in unhealthy and unproductive work environments. Employees (a company’s most valuable resource) feel undervalued and unappreciated. They are frustrated because they feel misunderstood. The result is often high turnover rates, absenteeism, “just enough to get by” attitudes, burnout and more. That’s a shame because it is UNNECESSARY! It is unnecessary because the problem is NOT a lack of desire… it is a lack of skill. Learning to treat one another with respect and dignity establishes a trusting climate. But this does not happen accidentally. It takes skill, the kind of skill that can be learned!

How will the individuals attending a Real Leaders Listen workshop function differently? What improvement will organizations that participate see in the relational climate of their companies?

Attendees will learn to:

• Identify invisible barriers to communication

• Expose destructive verbal responses we all use because we think they are helpful

• Learn about the impact of non-verbals on effective communication

• Learn the actual skill of listening to understand and responding effectively

• Realize the importance of respect and trust to the quality of life inside and outside the workplace

• Develop skill in establishing trust and respect in all relationships
  
  All business is about relationships. What is the “relational intelligence” of your organization? How well do you communicate? If you don’t have the skill-sets available, you are limiting yourself unnecessarily and depriving yourself, and all those who know you, of your full relational potential.
   

“Of all the skills of leadership, listening is the most valuable—and one of the least understood.”

-Peter Nulty, National Business Hall of Fame, Fortune Magazine
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“To say that a person feels listened to means a lot more than just their ideas get heard. It’s a sign of respect. It makes people feel valued.

-Deborah Tannen, Author & Professor of Linguistics, Georgetown University