Home

Business Solutions

Perfect Solution

Speaking

Workshops

• Listen

• Build Trust

• Stress and Burnout

• Empower

• Dare to Confront

• STOP "Stinkin Thinkin"

• Build Team

• Manage Conflict

• Build Bridges

• Value Differences

Our History

Articles

Calendar of Events

From The Experts

Real Leaders Manage Conflict

There is no dispute among industry professionals that conflict is costing billions of dollars and the loss of valuable personnel. A contributing reason is that employees are not trained to handle conflict well.

Real Leaders Manage Conflict is a workshop that will help bring understanding to the reasons conflicts occur.
 

Participants will learn to:

• Become aware of the “knee jerk” reactions that are possible when conflict arises and discover which ones they tend to favor

• Identify why you “just can’t think” when intense conflict is occurring… and there is a reason

• Become acquainted with the 8 “bugs” that can infect thinking and cause internal conflict and conflict with others

• Acquire the ability to identify what kind of conflict is taking place and learn the tools to effectively resolve most conflict
  
  This workshop will be an “aha!” experience!
   

Unresolved or poorly resolved conflict is expensive. “The loss of good employees through high turnover has an attendant cost of re-hiring of between 75% - 150% of the position’s salary.”

-Slaikeu and Hasson, “Controlling the Costs of Conflict”

_______________

“Every aspect of a business depends on the level of skill in two areas: The ability to communicate effectively and the ability to resolve conflicts and solve problems as they come up.”

-Tim Hicks, Professional Mediator

_________________

“Unmanaged employee conflict is perhaps the largest reducible cost in organizations today and probably the least recognized.”

-Daniel Dana, Ph.D., “The Dana Measure of Financial Cost of
Organizational Conflict”